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Terms & Conditions


HOW I MAKE AN ORDER?

We've aimed to make this process as easy as possible, just follow the steps below and your desired items will be on their way to you in no time.

1.Find an item you want to buy.
2.Click on the desired size in the product size and selection grid.
3.Add the quantity of product you would like to buy in the quantity window. Then click Add to Shopping Cart to add the item to your Shopping bag.
4.Once you've finished shopping, click the Checkout button, which you could find on each product page or in the Shopping Bag at the top right corner of each page.
5.Once you have reached the checkout screen, if you have a coupon code, enter it in the box bellow your shopping bag summary on the left and click Apply to Order. Otherwise, click the Checkout button.
6. Once you processed to Checkout, you can select a Payment Method. You will have two options to make payment by Paypal and Credit card.


HOW I CAN PAY FOR MY ORDER?

WoolMe uses Paypal to accept payments from both: Paypal accounts and credit or debit cards. Paypal is global leader in online payments with 130 million active accounts worldwide, so your payments transferred to payments@woolme.com will reach us fast and safe.
1.Once you’ve been prompted to Paypal payment gateway and you have PayPal account then simply login with your account details and make a payment.
2.If you don’t have PayPal account you can pay by your credit or debit card. Simply click on Create Paypal account and pay with your debit or credit card link below and follow PayPal instructions to process the card payment. Your credit card information is strictly confidential - WoolMe will not have access to this information.
3.You can also pay us over the phone with your credit or debit card. We use Paypal Virtual Terminal to process those payments, so it's 100% secure.
Once your payment processed you will get confirmation e-mail about received payment as well as estimated shipment and delivery dates of your order.


CAN I PLACE AN ORDER OVER THE PHONE?

Yes you can. We use Paypal Virtual Terminal to process those payments, so it's 100% secure.
Simply call our Customer Service on +44 (0)2081333853 Monday - Friday 8.00am to 17.00pm (GMT).


CAN I MAKE AN OVERSEAS ORDER?

You can make an overseas order on our website. If you live in USA or Canada make sure you choose US site by choosing US flag on top menu. If you live in Europe you can choose sites in English (currency EUR) or United Kingdom (currency GBP pounds) languages by choosing respective flags from the top menu. If you live in any other country not mentioned above we suggest you use English (currency EUR) site to place your order. Please help us and our delivery company by taking extra care with the address details.
Please note if your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them. Delivery is charged at cost and is generally calculated by the weight of the parcel.
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes, which customers will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges.


WHAT IS YOUR RETURNS POLICY?

Our return policy was designed to make this process simple and smooth. If you decided to return the items, you purchased, within 28 days of receipt simply contact Customer Service and we'll agree on exchange or refund.
If the goods are damaged, faulty on arrival or we sent you incorrect order please contact us within 48 hours and we will arrange replacement of the goods or issue refund (we will also refund your initial postage and packing charges).
Please note, all delivery charges incurred on returns made due to the reason not described above or for exchanges, will be your responsibility. We are not responsible for return postage other than for incorrect, mis-described or faulty items, so please attach the correct postage. Sadly, we cannot be responsible for parcels that fail to reach us, so please make sure you obtain a certificate of posting as proof of purchase.
Items must be returned to us by "Recorded Delivery" so they can be signed for. Please note that we will cover postage costs only in case you return us the product because of quality issues. Please post the item(s) back to us at:

WoolMe

Glendale close 23

Woking

Surrey, GU21 3HN

United Kingdom


“A Classy Theme for a perfect PrestaShop Store”

- Happy Customer