TERMS AND CONDITIONS
We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active except for bespoke products and special order items. However, please remember we are a small company and occasionally an item will be out of stock. Please see the “Estimated Delivery:” period on the product description page for details. The stock status for your order will also be notified to you at the shopping basket page before you pay.
PLACING AN ORDER
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us before placing an order with us.
A Contract between WoolMe.com and the customer for the sale of our products will only exist once we have accepted an order and it has been processed made ready for dispatch.
Prices, promotions and availability of goods are subject to change and or withdrawal without notice. A delivery charge may be added to your order value where appropriate. Please see our Delivery Policy below for details.
CURRENCY ON OUR WEBSITE
All transactions on our website are made in United States Dollar (USD). Your credit card or debit card company/bank determines the exchange rate you will receive when you transact on our website. Therefore if your payment currency is not USD the order total amount on our checkout may be different from the amount on your card or bank statement. If the exchange rate is important to you, you should verify this with your card company/bank before undertaking any transaction on our website. WoolMe.com cannot be held responsible for any loss, however, caused due to any exchange rates shown here.
YOUR RIGHTS TO CANCEL
You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time any we will normally refund payments made by you within 14 days. Orders for Bespoke or Special Order items cannot be cancelled once they have been accepted by us. We accept orders for Bespoke and Special Order items when we commence the order process or manufacturer process with our supplier(s) or manufacturers.
We take security seriously. We use Braintree and PayPal as our Card Payment Processors for credit, debit and charge cards over the Internet. Most of our website and all of the Payment page is fully encrypted using industry standard encryption and security technology. The WoolMe.co.uk does not handle or keep the complete card data at all. All customers’ card data is stored via major payment gateways into a secure, PCI (Payment Cards Industry) compliant environment. Whether making payments online, by telephone or by mail order, you can be confident in the knowledge that Braintree / PayPal offers the latest security and encryption.
We accept Visa, Mastercard, American Express and if you pay using your PayPal account, also, Discover, JCB and some other cards. All transactions are shown in USD. We also accept valid WoolMe.com Gift Vouchers.
If you register on our website and/or make a purchase from us you are agreeing to be contacted by us by telephone, email, and post.
CONFORMITY OF GOODS
We take every care to ensure that the specification and description of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour or colours caused by the browser software or computer system used by you. Wool is a natural material and consequently, there is always some variance between individual products. All products may vary from the stated sizes and but most of our manufacturers operate with a tolerance of approximately 5% of the stated dimensions, however, sheepskin products may have a higher variance than this from the stated dimensions.
DISCLAIMER & LIMITATIONS AS TO LIABILITY
WoolMe.com does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents partners or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither WoolMe.com nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of WoolMe.com or any of its members, agents, partners, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
While WoolMe.com uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and WoolMe.com will not be responsible for any errors or omissions or for the results arising from the use of such information
While WoolMe.com takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be free of error or interruption and WoolMe.com will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, WoolMe.com will be neither responsible nor liable for your use of any other websites which you may access via links within this website. WoolMe.com does not control these websites and is not responsible for them or their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with WoolMe.com.
The entire liability of WoolMe.com under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
WoolMe.com will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
WoolMe.com may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of WoolMe.com.
PROMOTIONS & DISCOUNT CODES and SALE/OFFERS ITEMS
Discount codes, coupon codes or other promotional vouchers or special offers may be offered from time to time. Such promotions are not retroactive, may not be applied to previously placed orders, are subject to stock, availability, corrections and may be withdrawn or cancelled at any time and without notice. These promotions are exclusive and may not be used in conjunction with any other offer or promotion unless specifically referred to in both promotions. Occasionally discount or coupon codes may not be valid for certain items. This may be because that item is excluded from discount due to a Manufacturer's Minimum Retail Sale Price (a price determined by the manufacturer and beyond the control of WoolMe.com) or because the item is already listed on our website with a discounted/reduced price.
Items listed on the website with a discounted/reduced price and items purchased via of a special promotional link are Sale or Offers items. For refund of Sale or Offers items they must be returned according to our Returns Policy within 14 days of dispatch.
We guarantee all weekday orders placed by 2pm with express delivery are dispatched same day if the item is in stock. (In fact almost all orders are dispatched on the same working day and we will always do our best to dispatch orders placed upt to 3.30pm on the same day too). Please note that we don't dispatch orders at weekends or on Public Holidays, so if you order on a Friday afternoon and specify Saturday or Sunday delivery you will be disappointed.
If an item is out of stock the website will notify you before you place your order (errors and omissions excepted). If part of your order is out of stock at the time you order it, we will hold all the items in the order for you until everything is available then send it all in one consignment once every item is available. Please advise us on the checkout page if you wish us to "rush your order", in which case, subject to other clauses in these terms and conditions, we will despatch what we can immediately using the specified delivery method and despatch the remainder as it becomes available. This may incur additional delivery charges and we may contact you for extra payment.
Orders with Free Delivery
Occasionally we may offer a promotion of Free Delivery to specifed destinations e.g "Free Delivery for orders over 200 USD. If so this will be clearly visible at the Checkout as well as other areas on the website.
Orders going overseas are usually dispatched within the same time frame as US delivery.
Where reasonably possible we will use a high-quality courier that offers tracking from departure to delivery, for most countries this is straightforward and simple.
You can exchange or return your items up to 28 days from the date of dispatch*. As long as we receive the returned item in saleable condition as "new" with the original packaging we will arrange a refund or exchange (subject to stock availability) within 30 days.
* Some items are non-refundable and/or non-returnable. The following limitations apply: -
- Sale and Offer items need to be returned within fourteen (14) days of dispatch date.
- Bespoke, Custom Made and Special Order and Embroidered Products are not returnable unless Faulty
- Items that have been damaged, marked, soiled with human/animal hair, perfume or other odours are not returnable.
Please take care to read any care advice enclosed with your order. If you do not have one please contact us for advice on how to care for your product. We cannot accept items for a refund or exchange if they have been damaged in the wash or in use.
Returning An Item
To return any products to us, please pack the items back in the delivery parcel together with any other packaging that may be required to protect it, together with the invoice and send it to:
c/o Pam Jaynes.
16 Hemenway Road
Salem, MA 01970
Items are returned at your own risk so please pack them carefully. Items are returned at your expense unless they are faulty. We recommend items sent to us are sent via an insured/secure delivery method and that you at least obtain a certificate of posting because we are not responsible for them until they arrive safely with us. If the items returned are Faulty we will refund the delivery cost to you and will also pay you the reasonable cost of posting back to us if within the US. If you wish to be refunded postage for a Faulty item you must include a receipt for the postage cost. Please see below for terms and conditions regarding faulty items.
Please note if the colour etc is wrong and you can see without opening it that you won't want the product then please don't remove it from its packaging as items are easily marked or pick up hair or other fluff which can prevent them from being saleable as new. If we can't sell it as "new" we won't be able to give you a refund. For the same reason please take care that you have checked that you have ordered the correct size before you unwrap the item: please check the dimensions carefully before unwrapping.
Debit/Credit card refunds can only be credited to the same card the order was placed with. We will process refunds as quickly as possible, usually within 2-3 days but in any case within a week except after Christmas when it might take a little over a week. It can sometimes take 5 or more days between the time we make the refund and the time that your card company displays the refund in your online bank or card account. Unfortunately, this is entirely outside our control. If we are refunding you postage costs that were incurred sending an item back to us we may have to send you payment by cheque. All payments made by cheque are made in USD. Under certain circumstances, we may offer you store credit for use in future purchases on our website instead of or as well as a refund.
All items that we dispatch have been through rigorous quality control checks conducted by our reputable and carefully selected manufacturers. They have also been carefully checked at least twice at our own premises. Nevertheless, on rare occasions, an item may be sent out that is faulty. In these circumstances, we will replace the item or at our discretion provide a refund of the purchase cost and any reasonable domestic postage cost. Please contact us as soon as you discover a fault.
How to return a faulty item
Please ensure that any item returned to us as “faulty” is well folded and is carefully packaged, appropriate to its value, size and weight to protect it from the ravages of the post. We cannot accept an item that has been damaged in the post due to poor packaging. Please obtain proof of posting as we cannot be responsible for items until we receive them safely and send to us at the Returns Address above. If you would like us to refund UK postage costs please include the postage receipt. If you think that you have received a faulty item please read the next paragraph first then if you still believe it is faulty please contact us as soon as possible. These occurrences are so rare that we can deal with each one in person on a case by case basis. We may ask you to provide images and a description of the problem in writing and to measure the item before returning it to us.
When is an item faulty
Please note that many of our products are made using very high quality, very fine natural fibres. Such items, even large blankets, can be extremely delicate and need to be used appropriately and treated with care. Such items cannot be treated in the same way as ostensibly similar products made from coarser yarns, manmade or other more hardwearing fibres. The softer an item is, the more delicate it is likely to be. Pulled threads and pilling caused by heavy or inappropriate use is not a “fault”. Certain items (especially those containing mohair) may shed more fibres than others and again this is rarely a fault but a feature of the product. Items that show more pilling than expected may have been used more heavily than their designed use. Items damaged caused by inappropriate laundry cycles, temperatures or products are not faulty. Common causes of such problems include the use of detergents or other products that are not “safe for wool”, the wrong program, temperature or being put in the wash with other items. Most detergents, even those advertised for “delicates” are not safe to use with most of our products. On very rare occasions there may a dispute between the customer and us as to whether an item is “faulty”. We will always do our best to arrive at a satisfactory resolution of a dispute and we may at our discretion refer the dispute to the manufacturer for their opinion, however, we cannot not give refunds on items returned to us as “faulty” if they are not in our opinion faulty. We cannot enter into protracted correspondence and our decision in the matter will be final. If an item is returned to us as “faulty” that, upon inspection at our premises, we do not consider to be faulty we may at our discretion return it to the original delivery address or keep it for up to 3 months for collection by the customer before we dispose of it.
500 North Michigan Avenue
Chicago, Il. 60611
WoolMe.com is a trading name of LinenMe Inc registered office address is LinenMe Inc, 500 North Michigan Avenue, Suite 300, Chicago, Il. 60611, United States. Our TIN 27-3285940.
Business to Business / Trade / Commercial Customers
We do not accept returns from trade customers without prior authorization from WoolMe.com.
Copyrights and Trademarks
The contents of these pages (including logos, photographs, pictures, designs, text written and other materials) are the copyright trademark or registered trademark of WoolMe.co.uk or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
(1) Copy, print or download extracts of the material, media, copy, design or text on this website for the sole purpose of using this website for placing an order with WoolMe.com.
(2) Copy print or download the material, media, copy, design or text on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
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